Hello halo fans HELP ME PLEASE !

hello halo fans,

last week i had the problem that i became sr 1 while i was sr 56. i now have no load outs. no armor. no skins. and no specialization. i do get exp after a match but not everytime. my net type is open. People said something with hopper server i was really confused. its been for a week now and it still says im sr 1. if i press start and go to service record it does show my personal armor and also my sr56 rank, which is sr 1 online now. i don’t know why i got this problem cause none of my friends have this.

PLEASE HELP!!!

thanks for reading this