Halp Me With Contacting People :P

Games Halo 5: Guardians
1

Okay, so I will explain it all and It is mostly I need help contacting someone online that can help me with the game and the situation. Okay, so I got my boyfriend the deluxe edition of Halo 5 when it came out, and he took the code for Warzone REQ packs, and I was fine with that since it was his. But, he put it on my Xbox since he doesn’t have one right now. Well, after a while I wanted to start playing, so I wanted the REQ packs and when I tried to buy it, it said “You already purchased this.” So I went on Xbox website, and tried to get it on there. I can’t wouldn’t let me. So I tried everything else, I deleted my profile, I deleted Halo 5, I deleted the addon and then tried again, I contacted Xbox support, I put forms on here like 7 times now and still NOTHING. No one will help me contact someone that works with Halo, no one will answer me on here, like I said. I had this since it came out, and I played it like a week after and I been trying to contact someone but nothing is working, I don’t know who or how to contact someone on here or 343. I just need help and my last solution is buying another game… I don’t want to but I am not buying one unless someone that works with Halo tells me to. I just need help contacting someone, or if someone from Halo or 343 can help and answer. Please help guys, I tried everything and I just want them packs to help out sometimes. Thank you, if you can help me contact them, or if they can post on here.

2

Contact one of these monitors who can help you, or direct you to better help.
snickerdoodle
Ka Five
sarcasmbully

3

Hi AlyssaBaby23,

Thanks for your report! To assist with our investigation, can you please provide the following?

4

My boyfriends gamer tag is AwfulXboxer4 . He has the pack, but when I wanted to buy the pack on there it says I already purchased it when I didn’t. When I tried online says I can’t because “under aged” for some reason when I am an adult on Xbox, but when I try to do it on Xbox it says I already purchased it when I didn’t. I just don’t know if I have to get a whole new game or what I should do.

5

Is there anything that you can see what is going on, or is it resulting I have to get a whole new game?

6

In order to determine if you are considered a child account by Windows Live, Xbox Live and by Halowaypoint.com please go to:
http://support.xbox.com/en-US/my-account/security/child-account-definition

You may edit your information by going to: https://account.microsoft.com/profile

  • Sign in with the account in question - Click: Edit Personal Info - Check the DOB and RegionIn the U.S. accounts where the age of the user is under 13 (according to the DOB) are considered child accounts. Accounts between 13 and 18 are considered teen accounts. Accounts 18 years or older are considered adult accounts. Other regions have different age restrictions. If you are not in the U.S. please consult with http://support.xbox.com/en-US/my-account/security/child-account-definition in order to determine the age restrictions for your region.
7

My date of birth on the Microsoft account says I am 25, but saying I can’t buy anything online because of child and teen account