Halo wars 2 matchmaking ban Assistance

I have never backed out of matchmaking but I was banned following a network disconnection. This only seems to happen while playing halo wars 2 and I don’t want these bans to continue getting longer every time there is an issue with server connectivity during matchmaking. Please help

I just got a ban because I had to quit the game when matchmaking froze on 1 sec before the match. Bit unfair.

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> I have never backed out of matchmaking but I was banned following a network disconnection. This only seems to happen while playing halo wars 2 and I don’t want these bans to continue getting longer every time there is an issue with server connectivity during matchmaking. Please help

The same just happened…i lost the connection and received a 30min ban…my first being banned in any game for that matter