Halo Wars 2 game screen freezes.

I am playing game on Windows 10
Sometimes the screen freezes, but I hear the game sound, I tried reinstalling Windows, but it didn’t work.
How can I fix it?

I am having the same problem, its as though the rendering loop pauses but AI, sound, physics keep ticking. Can i ask what your pc specs are too see if this is a similar hardware issue?

Mine is:

  • Motherboard: MSI x470 Gaming Plus - BIOS: A.40 (type: UEFI) - Processor: AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz - Memory: 16384MB RAM - Available OS Memory: 16330MB RAM - Page File: 8386MB used, 10375MB available - GPU: NVIDIA GeForce RTX 2060

Also check your Windows 10 Event Viewer after it freezes and closes for a Red Error with Something like

> The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
> If the event originated on another computer, the display information had to be saved with the event.
> The following information was included with the event:
> \Device\Video3
> Graphics Exception: DATA_RAM_ACCESS_OUT_OF_BOUNDS

That seems to indicate its a GPU issue on my end, so im testing different GPU’s. Specifically a GTX 1050TI instead of the RTX 2060.