Recently I decided to go back and play Halo: Reach again. I am something of a completionist, and I’ve noticed you need to use the waypoint 360 app to unlock CQB and MP. So I try that, only to see that the Reach service record simply won’t load.
Note: I’ve had the same issue loading my service record on the site.
Hey OP - this is a known issue and is being investigated
https://www.halowaypoint.com/en-us/forums/8f4648981f554a9d86527a5754966e89/topics/missing-armor-in-halo-3—recon-rogue-helmet/4282548f-9041-4b61-93b2-0b66d227cc65/posts?page=1