Halo Nightfall Troubleshooting steps

Games Other Halo
1

If there’s an issue viewing Halo Nightfall on Halo Channel, please use the following steps to troubleshooting steps:

  • Quit the Halo Channel app (go to dashboard > find Halo Channel tile > press Menu button > press Quit) - If you purchased a physical copy of Halo: The Master Chief Collection, please ensure that you’re signed in as the user who redeemed the Halo Nightfall 25 character code. If you purchased the game digitally, please ensure you’re signed in with the account the game was purchased with. - Please ensure that there are no guests signed in. There’s a currently a bug that doesn’t allow viewers to watch Halo Nightfall if a guest is signed in. We are currently working to resolve this bug. - Launch Halo Channel and the issue should be resolveAdditionally, if you have a capture card plugged into your Xbox One, you will not be able to watch Halo Nightfall for DRM reasons.

Finally, watching Nightfall and Fall of Reach requires an HDCP compliant display. Please ensure that your TV or monitor supports HDCP. If you’re using any adapters (HDMI to DVI, HDMI to VGA, etc.), also ensure that these adapters support HDCP.

Please let us know if these steps resolve the issue.

Thank you,

Forum Team

2

Thanks 343i! It’s saying play now
Time to watch Nightfall

3

Netflix lets me run a capture card but this won’t? What a joke.

4

Sticky this post so others can see please! Also, spread this to the Nightfall and Halo Channel forum pages!

5

oh, so you people do know how to tell the community things… once every 2 days… come on and tell us WHAT you are doing, HOW you expect it to help, WHEN you expect it to happen and WHO’S fault is it anyway, yours for releasing a broken game or M$s for not letting you delay the release to finish it?

as for nightfall, yay i can now watch episode 2.

6

Sadly, this didn’t work for me.

7

HEY! It’s working now! Thanks 343!

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Note, it wasn’t down to any of these tips - I just logged in today and now it’s working. But thanks all the same.

9

I have tried all of this multiple times. I’ve even uninstalled and reinstalled Halo Channel. Nightfall, terminals, cinematics, and most everything else still does not work.

10

I understand not being able to watch Nightfall with a capture card… but Terminals seem to be blocked when using it as well. Why is this?

11

Sometimes it works sometimes it doesn’t.

12

I think people who are using a ‘home shared’ game do not get access to Nightfall. I can’t be absolutely certain of that, however.

13

Not working for me.

14

This didn’t work for me. Any other tips?

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> 2657257815868671;13:
> Not working for me.

> 2533274808860426;14:
> This didn’t work for me. Any other tips?

Do you guys purchase physical copies or digital? If physical, make doubly sure that you entered the code that came with the game. Have you tried uninstalling the Halo Channel app, quit all apps to dashboard, hold in power button for 8 to 10 secs, reboot and then reinstall the app? Worth a try if you haven’t already done so.

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Thank you 343

17

im still being prompted to ‘buy halo’ on the halo channel, i bought a digital copy of the game

18

Thanks 343i! It’s saying play now
Time to watch Nightfall

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> If there’s an issue viewing Halo Nightfall on Halo Channel, please use the following steps to troubleshooting steps:
>
> - Quit the Halo Channel app (go to dashboard > find Halo Channel tile > press Menu button > press Quit)- If you purchased a physical copy of Halo: The Master Chief Collection, please ensure that you’re signed in as the user who redeemed the Halo Nightfall 25 character code. If you purchased the game digitally, please ensure you’re signed in with the account the game was purchased with.- Please ensure that there are no guests signed in. There’s a currently a bug that doesn’t allow viewers to watch Halo Nightfall if a guest is signed in. We are currently working to resolve this bug.- Launch Halo Channel and the issue should be resolved.Finally, if you have a capture card plugged into your Xbox One, you will not be able to watch Halo Nightfall for DRM reasons.
>
> Please let us know if these steps resolve the issue.
>
> Thank you,
>
> Forum Team

Nope. Nothing changes.
I have the disc version. I have redeemed the code. There is no guest or capture card plugged. And I am signed in as the user who redeemed the code.

20

this STILL doesn’t work. i don’t have anyone signed in. i have the digital version and it still tells me to Buy Halo before I can watch Nightfall. this is really disappointing.