HALO MCC Multiplayer Error

Games Halo: The Master Chief Collection
1

Hello,

Just bought a new XBOX ONE S console and bought the Halo MCC. I am trying to play Multiplayer with my partner and it gives us the following error.
MULTIPLAYER IS NOT ALLOWED: The multiplayer feature is blocked due to your Xbox live settings. Please make sure you have the correct Xbox live account and your Family Settings are turned off.

We have the correct Xbox account as we have just created it and signed in and we haven’t setup any Family Settings just yet we have checked.

Can anyone help?

2

Do you have an active Xbox Live subscription? I would double check that it hasn’t ran out, perhaps reach out to Xbox Live Support

3

Well maybe that’s antes error of the game or the game don’t installated to the 100%, but if you don’t have gold maybe it’s for that.