Ok so this game is struggling and needs some help.
One immediate thing they can do is enable some customization options for non ranked games. Something very basic that would help a lot would be allowing players to-
Spawn with any tier 1 SMG (AR, sentinel beam, pulse carbine, etc )
Spawn with any tier 1 pistol (magnum, PP, disruptor, etc )
pick your grenade (frag, plasma, spike, dynamo)
Select a piece of equipment (obviously no OS or Camo)
Now you have this stuff each life when spawning.