Ok so this game is struggling and needs some help.
One immediate thing they can do is enable some customization options for non ranked games. Something very basic that would help a lot would be allowing players to-
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Spawn with any tier 1 SMG (AR, sentinel beam, pulse carbine, etc )
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Spawn with any tier 1 pistol (magnum, PP, disruptor, etc )
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pick your grenade (frag, plasma, spike, dynamo)
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Select a piece of equipment (obviously no OS or Camo)
Now you have this stuff each life when spawning.