Halo Infinite - account not authorized

Hello,

I have halo infinite downloaded and ready to go, and every time i try and sign in it says my account isnt authorized to play. Im using the exact same account and gamertag that i use for the insider program. HELP!!! what can i do? Ive restarted the game and even my computer like 5 times, this is really annoying

I am getting the same error on mine.

Samesies. :frowning: :frowning:

i thought i was the only one with this error i submitted a support ticket hopefully i hear back soon

I heard back right away and i dont think this will be fixed soon

> Hello RecklessGrizzly,
> Thank you for your ticket. We appreciate your interest in the Halo Insider program. Halo Support is unable to create new flight invitations or modify existing invitations.
> Issues with redeeming a code on Steam may be due to the wrong code being entered. Please double-check whether the entered code is for the Halo Infinite Multiplayer Tech Preview or a deactivated flight.
> If you received an invite to a specific platform then you must participate on that platform. If you did not receive an invite to a specific platform that you want to participate on, please ensure your Halo Insider profile is up-to-date. Updating your profile does not guarantee a spot in any ongoing flights or in upcoming flights, however, an accurate and fully opted-in profile increases your chances for an invite in the future.
> If the provided information does not resolve the issue, please let us know and we will log the issue with our development team so it can be investigated at a later date.
> Please stay tuned to HaloWaypoint.com and @HaloSupport on Twitter for the latest news on Halo Insider flights and releases.
> Thank you,
> Halo Agent Sierra

I’m getting the exact same issue. I signed in with the correct account and getting the same message :frowning:

had the same issue try validating Halo Infinite Insider files then try it worked for me or they just fixed it lol

I think it’s because they are working on the arena and don’t want anyone in the game until that’s ready to go

I was able to play earlier but I can’t now for this reason.

Just tried logging in… im getting the same message. i can access the main menu but when i hit Enter to play i get “Your account is not authorized to play Halo Infinite”

Played last night fine.
Today, “Account Not Authorized.”
WTF.

validating files worked for me first time too!

I get invite, but I can’t enter the game, 343 wtf

> 2533274822420669;12:
> validating files worked for me first time too!

Mind sharing where / how to do this step ?

For everyone who’s having this problem, I’m not sure if it’s a fix however this just worked for me;

Go into your Windows Firewall and allow “game_release” on your private and/or public network. There’s around 3 or 4 game_release I just did this for all of them and relaunched it and it worked!

GL

> 2533274808838759;14:
> > 2533274822420669;12:
> > validating files worked for me first time too!
>
> Mind sharing where / how to do this step ?

Worked for me as well

> 2533274822420669;12:
> validating files worked for me first time too!

don’t close the game verifying only worked that first time lol

What to do with console version?

> 2533274822420669;12:
> validating files worked for me first time too!

YES! this worked for me as well

> 2533274792280194;19:
> > 2533274822420669;12:
> > validating files worked for me first time too!
>
> YES! this worked for me as well

Unfortunately did not work for me. Still “unauthorized” after validation despite having just played the game less than 12 hours ago.