Halo Bandana skull not showing up

The Pre-Order bonus Bandana skull for Halo MCC isn showing up. I have spoken with xbox support and they gave me this reference number SR1272276913. They tried many steps and it didn’t work. Could someone from 343i help me. Thank You.

.

.

.

.

.

.

delete me

delete

‘delete’

‘delete’

How do you delete this forum post?