Halo 5 problems! need help!

Ever since the new update my two accounts on halo 5 have been messing up big time. On both accounts it says I’m level one. Which I’m not. I have no req points. Which i should. Plus, any of the games i play does not get recorded for rank or data. Can you please help me fix this? I play ALOT and am very upset i cant play anymore.

Could you try quitting Halo 5 entirely and then doing a hard reset of your Xbox One?