Halo 5 Needs An Update, But Something Went Wrong..

Games Halo 5: Guardians
1

Hi all,

so I´ve finally have the time to start get my Warzone Firefight going on, but unfortunately I just cannot install the update. Every time I try to start up Guardians, the game seems to launch but then blacks out and goes to the update screen where it says it´s preparing the update. But after 30 seconds or so, it prompts an error message saying

´Halo 5 Guardians needs an update, but something went wrong…´

Now. I´ve tried everything I could think off.

  • Restarted the console - Restarted the power cycle - hard reset, multiple times - Uninstalled and reinstalled Halo Guardians - Get the power chord out for 30 seconds or longer, and plug it back inNothing seems to work. Is there something else I can do?

Thanks in advance!

2

Sorry to hear you are having issues. Maybe try resetting your router? Xbox reset is my go to, but you’ve already done that. Also try posting this on the support forum.

3

Call MS support…

4

got exactly the same issue here, tried empty my cache, change DNS settings, reset xbox and routers, all not working…

anyone got an idea to fix this

5

> 2533274938081566;4:
> got exactly the same issue here, tried empty my cache, change DNS settings, reset xbox and routers, all not working…
>
> anyone got an idea to fix this

I hope this thread will help us both, but if you find a solution on your own please dm me and/or post it here! I will do the same if I finally find something naturally!

6

> 2533274808539505;5:
> > 2533274938081566;4:
> > got exactly the same issue here, tried empty my cache, change DNS settings, reset xbox and routers, all not working…
> >
> > anyone got an idea to fix this
>
>
> I hope this thread will help us both, but if you find a solution on your own please dm me and/or post it here! I will do the same if I finally find something naturally!

I will mate, just reinstalled it as well and still no luck… not a good start of the game for me as I just got it this morning… everything else works fine (just played another game to make sure that it wasn’t the xbox…)

7

> 2533274938081566;6:
> > 2533274808539505;5:
> > > 2533274938081566;4:
> > > got exactly the same issue here, tried empty my cache, change DNS settings, reset xbox and routers, all not working…
> > >
> > > anyone got an idea to fix this
> >
> >
> > I hope this thread will help us both, but if you find a solution on your own please dm me and/or post it here! I will do the same if I finally find something naturally!
>
>
> I will mate, just reinstalled it as well and still no luck… not a good start of the game for me as I just got it this morning… everything else works fine (just played another game to make sure that it wasn’t the xbox…)

It might be a general problem, I see others having the same issue. So hopefully, it’s not our hardware/software/connection thats the problem, but something that is out of our hands.

8

Fixed it, I had my profile set to “appear offline” and set it to “appear online”

For those with this problem, simply scroll down to “Go offline” in the failed update screen. Then, head over to Settings > Network and choose to “Go online”.

now updating 41GB !

9

Xbox Support are currently looking into issues relating to game updates and launching games.

Keep an eye out on @XboxSupport on Twitter and www.xbox.com/support for status updates.

10

WOOOOOO

Currently updating! @Dutchy, I don’t think that what you did solved it, but I figure Microsoft just happened to have fixed the problem just now. I was about to use your method, but I tried once more anyways and it finally promted the download! Great to see them solving this so rapidly though.

Thanks anyways everybody and see you in Firefight :D!