Halo 5 isn't launching

Whenever i try to launch halo 5 all i see is a black with a frozen loading symbol in the bottom left. so im not able to play the game at all. :frowning:

Try hard resetting your Xbox and see if that helps: Hold in the power button for 30 seconds, unplug your power brick for about a minute, plug everything back in and try launching the game again.

that didn’t work. so i have no idea what is wrong which really sucks

Does this happen with any other games or apps at all? If not, i’d be tempted to suggest reinstalling the game. If it does, reaching out to Xbox Live support would be the best action to take