Halo 5 Guardians - digital download (which has been verified by Xbox support as linked to my account) freezes every time on the load screen. I have performed all support suggestions recommended by Xbox support for trying to resolve this issue: i.e. deleting all content and restoring console to factory default, uninstalling and reinstalling game (re downloading game), removing and re-adding account, refreshing account with support, etc… After every attempt, the game freezes every time at the load screen. All other games on my console work; I have also re-installed other games without issues. Xbox support says I have done all the necessary steps and there is nothing further they can suggest to resolve this problem; the issue they say is with the game.
Is there a known bug or glitch with this game? If so, is there an expected fix or patch?
Any suggestions on how I might resolve this and get the game to properly install and load (not freezing at load screen).
(my console is an Xbox One S)