Halo 5 Guardians Deactivated Code

I purchased 2 codes that came with various bundles. I’ve used on code which is now linked to my account and I’ve tried to give the other code to my brother. The second code says its deactivated. I’ve contacted microsoft support but they’ve said there is nothing they can do for me, so I’m trying my hand here. I’ve paid for both game codes and would like to be able to give it to my brother. Any ideas as to what I can do?
Thanks in advance for any information provided.

  • Where did you buy this code from? - What specifically is this code good for? What are you expecting to get from redeeming it? - What is your brother’s gamertag?Feb 26 edit: Hope you got your issue resolved.