Halo 4 stutters and freezes at start

When I start Halo 4 the game is just about to finish loading and then it stutters, freezes and returns to the home screen. I have followed the steps at site: http://support.xbox.com/en-US/xbox-one/games/game-freeze-solution and nothing works - called xbox support and they gave me you contact.
My email address is john.w.anderson.jr@comcast.net - help