Halo 4 infinity challenge prize problem

Hi so i won the infinity challenge week 2 prize pack ( forward unto dawn blu ray, t-shirt, cd) in first place but haven’t recieved it and it has been like 5 months.
Last month i received my wraith set from my spartan ops rank 36 leaderboard ranking but still nothing from my week 2 prize pack.
Any ideas ?

Drop an email to support@virgingaming.com.

Don’t bother sending an email to the support or opening a ticket. I sent many emails and all have been closed without replying.

Here the proof: Closed tickets never resolved.

I am not sure why Microsoft or 343 Industries want to ruin their reputation by collaborating with such a poor provider.