Gold packs not showing up after purchasing them.

So I bought 3x gold pack everything worked I got my packs (nothing great.), so I thought I’d buy 15x gold pack +5 free (there on sale so cut me some slack) , the purchase went through and I got a profile sync error, it happens a lot so I thought nothing of it but my gold packs aren’t their. I reset my console, I called Xbox support they wouldn’t even refund my purchase. Is there anything I can do.
Excuse my bad grammar or misspelling I’m just frustrated