It says I opened it already but I have not. Any suggestions
This can happen from time to time OP but not to worry, you will still have gotten your items. In some cases the opening animation of the REQ pack gets skipped so you don’t actually get to see what was in it, but the items are still delivered into your REQ inventory. A hard reset of your console will help here or alternatively you can view them here on Waypoint in your REQ inventory
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> It says I opened it already but I have not. Any suggestions
On rare occasions, a REQ Pack will open without displaying the full animation. If this happens, the items will still be placed directly into your inventory. If the items are not immediately visible in your inventory, please perform a hard reset on your Xbox One and the items should be there. Additionally, if you’d like to check from your computer, the items should be in your inventory here on Halo Waypoint as well. We apologize for the inconvenience!