I finished playing a Warzone match and earned enough points to open a Gold pack. However, when I entered to use my points the game crashed while loading the opening sequence. When I returned to the game, the gold pack was nowhere to be found and I lost 10,000 req points. Is there anything I can do to get my points back or get my gold pack?
In situations like this OP you will simply have missed seeing the opening animation, the items from the pack will already have been added to your REQ inventory 
To me my items seemed to not have adjusted at all and left me concerned and confused.