Getting ban on rank for no reason

I got ban on rank because of the game crashing in respawn and map loading making me lose m’y diamant 5. Its the second time too . Is anyone having the same issue ? Can 343 make a fix if we give enough feedback ? Why cant i rejoin the game ? In Gears 5 rank you can rejoin a rank match even if the game crash. Sorry for m’y english i dont speak english. When the game launch will we restart our ban to 0 ? So i dont get m’y account ban for life in rank. Can someone at 343 explain the problem and if a fix is coming ?