I just want to post a note here about the 3A Master Chief that recently came out: It’s horrible. The figure almost completely lacks articulation, he can’t grip any of his weapons, the magnet mount features don’t work, and the rubber undersuit is attached via very cheap glue that easily comes peeled off straight out of the box. I already created a more in-depth thread about how bad this figure is, but it didn’t get any love. I’m hoping posting about it here has two benefits: Getting this thread active again and getting the attention of 343 Industries in regards to his horrible abuse of the one-sixth scale Halo action figure license.
3A has been horrible and intolerant of the customers in this situation, to make things worse. They are offering a full refund for the figure “to any customer dissatisfied with their purchase”, but they refuse to take any responsibility for the situation or acknowledge that the figure sucks because they were lazy with it. Instead, they are extremely evasive about it and have even outright lied to me. When I posted about the figure’s flaws on their Facebook page, the 3A administrator blocked me and deleted my posts. A number of my friends who also got the figure have reported the same reaction.
I’ve been e-mailing their customer service back and forth as well, just trying to get some kind of update on whether they’re going to reissue a fixed version of the figure down the line. They’ve lied to me. At first I described my issues to them and demanded some answers and they simply responded with a shipping address. When I told them about being banned on their Facebook, they promised to get back to me about the issue and they never did. So I gave them a bunch of evidence that everyone around the Internet was having identical issues with this figure. They responded by telling me that my figure is an isolated case and that’s why they can’t give me any support. So I politely told them I appreciate their use of nice language, but I don’t appreciate their lying and their unwillingness to help me out and I asked to speak to a superior. That was over a week ago and they still haven’t gotten back to me.
My friends have also reported that they were banned from the official 3A forums. They said it was a similar case to being banned from Facebook, except the 3A moderators outright told these dissatisfied customers that they needed to stop harassing people from 3A. That’s the actual language they used. It’s just appalling. This is a company who shipped a really lazy lemon of a figure. Their official customer service “professionals” are being evasive and even outright lying to people. Their forum moderators are accusing members who want answers of harassment.
It’s just a disgusting situation and I’m posting this here because I really want 343 Industries to notice and kind of prod 3A in the right direction. They had their own customer service disaster less than a year ago with Halo: The Master Chief Collection. However, 343 Industries was responsible about it - they owned up to their mistakes and even compensated their customers. There seems to be less accountability in their merchandising departments, as they haven’t even acknowledged this horrible figure.
343 Industries: Please take notice of this debacle and how badly this toy company is treating your fans. Both you and your fans deserve better than this. Please hold 3A accountable for this terrible figure design. And if you need any more details about this issue, you can feel free to contact me. Of course, there’s also this link to a thread full of people who received the figure and have been discussing how bad it is and how poorly 3A is treating them. Everything following page 129 is about this figure.

