Yesterday, While I was in the middle of custom games, I noticed that I was wearing Recruit armor, which of course I did not select myself. So I went to change the armor back when I couldn’t find it all of sudden. Even the emblems are missing! Someone, please return my Forest Skin Set as soon as possible!
Go to your download history on the dashboard and you should be able to re-download your preorder stuff no problem.
When that happens to me, it’s usually just because the game failed to check for downloadable content. Just dashboard and restart the game, that should fix it without having to re-download anything.