Game will not sync data on boot up

Games Halo: The Master Chief Collection
1

When I boot up MCC the error 80004005 shows up after the snyc fails. I have done a hard reset on both my xbox and home network with no success. I’ve been trying to get help through the online chat option through xbox.com and they told me to contact bungie (big face palm there). I’ll post some of the dialogue we had.

David: at 15:15:43

syncing
Therese: at 15:16:04

Great!
David: at 15:15:10

if this does not help i’ll delete data from everywhere
Therese: at 15:16:58

That would be hard David
Therese: at 15:17:08

As I think the game itself is the problem
Therese: at 15:17:33

We may need to speak with Bungi about this
David: at 15:16:14

hmm I wonder if 343 has any info on their forums about the syncing issue
David: at 15:16:46

Bungie is not involved with Halo anymore. Microsoft studios and 343 Industries are the new heads of Halo
Therese: at 15:19:59

They actually still developed the game David. Normally we ask customers to contact them. But I am still crossing my fingers that this will work
David: at 15:22:32

It failed again.
Therese: at 15:24:53

I see
Therese: at 15:25:19

We have confirmed that it is the game itself that has the issue David
David: at 15:24:13

agreed.

Why the heck would Bungie support be able to help with a cloud data sync problem? I’m so confused by this.

I just want to be able to play the campaign with friends, multiplayer would be nice but if I can not LAN it I could care less. Any help to fix this issue would be great.

Also I had to ask just be a bit cheeky
Therese: at 15:37:26

Have I addressed all your concerns for today?
David: at 15:37:50

one more thing, will Halo 5 have offline LAN support?
Therese: at 15:38:36

Good question
David: at 15:38:54

hahahaha I’ll just wait for E3 then. Have a good one

Therese: at 15:40:18

lol
Therese: at 15:40:24

I was looking for it
Therese: at 15:40:32

You got me on that question
Therese: at 15:41:02

There was no info given about it
Therese: at 15:41:14

But you can ask that from 343
David: at 15:41:24

thanks again have a good day

2

Chat support for Xbox can be hit and miss, as most are just volunteers usually. The issue you’re having sounds like it could be profil or account related perhaps. You’ve already hard reset your box, so I would try redownloading your profile. Should be the same, if not a similar, method as you did on the 360

3

Hi just wondering, did you find a solution? I’m having the same problem and have been on the phone with Microsof twice but no luck.

4

Same problem here Microsoft is placing the blame 343 and that is just, i can’t sync HALO:MCC data yet can sync all other digital game data. Please fix your bug plagued game…AGAIN!!!

5

Has there been a fix for this issue discovered recently? I recently started having sync issues with MCC out of the blue. I completed every mission in each legendary campaign. For quite a while there was no problem with the game remembering my accomplishments but a couple of days ago for reasons I don’t understand the MCC just couldn’t sync any data and it suddenly thinks I’ve only completed 3 missions in halo 4, that’s it. I never play Halo on any other xbox so I don’t understand why the save info on my own xbox wouldn’t at least be accurate.

Two problems with this in my eyes:
My xbox shouldn’t just forget everything i’ve done because the cloud can’t sync, i should still have offline data saved for all my progress.
No other games are having these issues anywhere near as regularly as the MCC. I do have to say the Xbox one itself is in no means perfect, recent major party chat problems speak for themselves, but the amount of problems I’ve encountered with MCC, even like a year or more after release is truly unbelievable and unacceptable. The Halo ODST campaign was a very poor way of apologizing to your fan base 343 and microsoft. How about 50% off Halo 5 re-order for MCC owners. I honestly feel like that would be the least you can give us after so many of us wasted hours of time trying to get a single xbl game started.

6

Oops wrong thread.