Game thinks i'm level 1, again...

Atleast once a day the game resets me back to level 1. While the level thing doesn’t bother me, in this state i’m unable to earn challeneges, work on commendations and every game i have this basic loadout containing an AR and a DMR.

My content within my service record remains, and comes back after a couple of hours. During this couple of hours the game is not enjoyable to play using loadouts i would never use.

Does anyone else have this problem, and are they trying to fix it?