Game froze when Gold pack was purchased

Hello - purchased a gold pack with REQ points a moment ago and the game froze the moment the points were deducted - made a “pfffzztt” shorting out sound, game went black and brought me back to the Xbox one home screen. I could then hear the Xbox fans kick in to cool it down…

Logged back into the game, REQ points were clearly deducted - but no open packs were waiting for me. This is the first time this has happened to me - was wondering if it has happened to anyone else?