Game can't retrieve data and will not give me rp

Games Halo 5: Guardians
1

Says I’m level 1 and can’t show service record even online.

2

> 2533274824338858;1:
> Says I’m level 1 and can’t show service record even online.

I also can’t get ranked and when I play with other people they become level one again and don’t get rp

3

me too