Frozen

when i joined a game of war zone my tv screen had the same image I could only quit halo 5 and reload to fix the problem what causes this is it corrupted files or the Xbox one itself thank. I could ear the sound of the game and see the image I was just simply out of the game screen like in no clip mode.

Not sure what causes it but it’s happened to me on very rare occasions, Just letting you know my experience.