Hey,
1. What is the issue?
- The game freezes and crashes 9/10 times. The game runs flawlessly on my Xbox, but runs really badly on PC. When it actually works, it works very well; No graphical bugs, smooth performance etc… but that VERY rarely even happens. As stated 9 out of 10 times the game will freeze at the 00:01 mark in any Skirmish or MP match while the audio plays perfectly fine in the background. From there there is nothing I could do as the game crashes instantly when I tab out or do anything.
I was hoping the latest patch would fix these issues but it didn’t change anything… I’m very disappointed as I like to play RTS games on PC. Like I said on Xbox it works great so I guess I’ll have to play on there until the issues here are resolved.
2. What platform are you playing on?
- PC (64-bit)
CPU: Intel Core i5-3230 2.60 GHz
GPU: Nvidia GeForce GT 740M
RAM: 6 GB
DirectX: 12
OS: Windows 10 OS Build 15063.413
All drivers are up-to-date.
3. What’s your gamertag?
Kind Regards,
MrCrazyDude115
Bump.
There must be something anyone here, or maybe official staff members, could do to help. This doesn’t happen with any other game I have including the latest Creative Assembly titles (Pretty much the whole Total War franchise; which are quite power consuming but still manage to stay running on my PC and not crash).
I apologize for posting too much but can anyone please just guide me in the right direction at least? Is there anyway to contact customer service or something? This is driving me a little crazy.
And to put it simply: I’m really disappointed I spent my hard earned money on something which won’t work, and to add insult to injury I can’t even get in contact with an official support member who can help.
Thanks in advance for any help,
MrCrazyDude115
> 2535435390106633;1:
> Hey,
>
> 1. What is the issue?- The game freezes and crashes 9/10 times. The game runs flawlessly on my Xbox, but runs really badly on PC. When it actually works, it works very well; No graphical bugs, smooth performance etc… but that VERY rarely even happens. As stated 9 out of 10 times the game will freeze at the 00:01 mark in any Skirmish or MP match while the audio plays perfectly fine in the background. From there there is nothing I could do as the game crashes instantly when I tab out or do anything.
>
> I was hoping the latest patch would fix these issues but it didn’t change anything… I’m very disappointed as I like to play RTS games on PC. Like I said on Xbox it works great so I guess I’ll have to play on there until the issues here are resolved.
> 2. What platform are you playing on?- PC (64-bit)
> CPU: Intel Core i5-3230 2.60 GHz
> GPU: Nvidia GeForce GT 740M
> RAM: 6 GB
> DirectX: 12
> OS: Windows 10 OS Build 15063.413
This is going to sound a little crazy, but can I get you to crash yourself 3 more times in this way? The data from your last one is corrupt, and I can’t get anything from it.
> 2535468286260497;5:
> > 2535435390106633;1:
> > Hey,
> >
> > 1. What is the issue?- The game freezes and crashes 9/10 times. The game runs flawlessly on my Xbox, but runs really badly on PC. When it actually works, it works very well; No graphical bugs, smooth performance etc… but that VERY rarely even happens. As stated 9 out of 10 times the game will freeze at the 00:01 mark in any Skirmish or MP match while the audio plays perfectly fine in the background. From there there is nothing I could do as the game crashes instantly when I tab out or do anything.
> >
> > I was hoping the latest patch would fix these issues but it didn’t change anything… I’m very disappointed as I like to play RTS games on PC. Like I said on Xbox it works great so I guess I’ll have to play on there until the issues here are resolved.
> > 2. What platform are you playing on?- PC (64-bit)
> > CPU: Intel Core i5-3230 2.60 GHz
> > GPU: Nvidia GeForce GT 740M
> > RAM: 6 GB
> > DirectX: 12
> > OS: Windows 10 OS Build 15063.413
>
> This is going to sound a little crazy, but can I get you to crash yourself 3 more times in this way? The data from your last one is corrupt, and I can’t get anything from it.
Thank you!!!
Alright will do now, I’ll start up the game and play around a little, possibly until I crash 3 times correct?
Thanks again!
MrCrazyDude115
Technically, I just need 1, but 3 would allow me to identify that its just 1 issue we are looking at here.
> 2535468286260497;7:
> Technically, I just need 1, but 3 would allow me to identify that its just 1 issue we are looking at here.
Alright I’ve done so a few hours ago. I think I crashed about 4 times. After crashing twice I realized the game settings weren’t on the lowest, so I lowered them then tried loading into a game again; I could hear the game’s audio and could move the camera around with the WASD keys but the screen was just black. When I hit the pause key the game paused then it crashed.
> 2535435390106633;8:
> > 2535468286260497;7:
> > Technically, I just need 1, but 3 would allow me to identify that its just 1 issue we are looking at here.
>
> Alright I’ve done so a few hours ago. I think I crashed about 4 times. After crashing twice I realized the game settings weren’t on the lowest, so I lowered them then tried loading into a game again; I could hear the game’s audio and could move the camera around with the WASD keys but the screen was just black. When I hit the pause key the game paused then it crashed.
Thank you for this, I have been able to extract the faulting line. Currently, the bug is still not addressed for the next update.
> 2535468286260497;9:
> > 2535435390106633;8:
> > > 2535468286260497;7:
> > > Technically, I just need 1, but 3 would allow me to identify that its just 1 issue we are looking at here.
> >
> > Alright I’ve done so a few hours ago. I think I crashed about 4 times. After crashing twice I realized the game settings weren’t on the lowest, so I lowered them then tried loading into a game again; I could hear the game’s audio and could move the camera around with the WASD keys but the screen was just black. When I hit the pause key the game paused then it crashed.
>
> Thank you for this, I have been able to extract the faulting line. Currently, the bug is still not addressed for the next update.
Gotcha, are you by any chance authorized to share a little about what the problem could be? Just for learning purposes.
Thank you once more though.
Good Luck!
MrCrazyDude115
The lightest summary of what’s going on is that the game is trying to render something in the UI for you, and it crashes. This could be because of an incompatibility with the driver, or some weird interaction with the way we are buffering some things. In the best case, we will get this fixed with something we can do in the update we are doing after Serina. If it ends up being a driver issue (I can’t go that deep into it) it may be a little longer, then again the graphics cards companies can release new drivers not inline with when we are releasing updates.
> 2535468286260497;11:
> The lightest summary of what’s going on is that the game is trying to render something in the UI for you, and it crashes. This could be because of an incompatibility with the driver, or some weird interaction with the way we are buffering some things. In the best case, we will get this fixed with something we can do in the update we are doing after Serina. If it ends up being a driver issue (I can’t go that deep into it) it may be a little longer, then again the graphics cards companies can release new drivers not inline with when we are releasing updates.
Roger that! I’ll keep following all the updates and see how things go.
Regards,
MrCrazyDude115
Going to drop my comment here as well if that’s fine, similar issue.
Long story short game has run flawlessly…until today. Game freezes/hangs when timer hits 1 in the lobby, also does this when I select difficulty for campaign. Tried multiple graphic changes system/driver updates and the issue persists.
Apologies if I should’ve just posted this as a separate topic, just let me know.
> 2533274848686424;13:
> Going to drop my comment here as well if that’s fine, similar issue.
>
> Long story short game has run flawlessly…until today. Game freezes/hangs when timer hits 1 in the lobby, also does this when I select difficulty for campaign. Tried multiple graphic changes system/driver updates and the issue persists.
>
> Apologies if I should’ve just posted this as a separate topic, just let me know.
Please post this as a separate topic, and I will follow up. Additionally, are you playing on Xbox or PC? Please include this in your thread.
Playing on PC.
Windows 10
I believe I meet the minimum technical spec.
8GB
Intel i5
Only really playing 3v3 atm.
The game screen will freeze, usually at a latter stage in the game suggesting the number of units could be an issue? - rest of the PC continues running.
I’ve reduced the graphic as much as possible - not been able to find the cause.
If some could capture some logs and let me know whats causing the freeze that would be great.
There might be several things causing crashes for different people, for me it was caused by OVERCLOCK, I was getting the same issues on a couple games like this one and destiny 2 so searching I found someone that stated that turning off the overclock from the GPU would solve the problem for him, so I tried it myself and VOILÀ I’m playing perfectly fine now.
hey mate i was just wondering if anyone messaged you about thisiisue because im having it im on the 6th campaign mission and i cant start it the game keeps crashing so im wondering if you know a fix or something