• Avoiding the thruster pack zombie.
My advice: Run, or hide from the Flood!
Run away from the Flood if you are a good distance away from them, or take them head-on. Remember that it’s highly unlikely for you to survive against a huge horde of multiple Flood, so in that scenario it might be a better choice to run away. Or you can kill as many as you can but/before you die.
Hiding from the Flood is also a good option. If you crouch, or refrain from moving, you will stay off the motion trackers of your opponents. Don’t try to hide if you’re the Last Man Standing though because you’ve got a huge Waypoint over your head. Active Camo may also help you with hiding.
Eliminate the Flood before it eliminates you. At considerably long ranges, take Flood down with a Magnum. At close-ranges, take them down with a Shotgun. Almost always press the melee button straight after pressing the Shotgun button, as sometimes the melee will finish off a weakened Flood that survived the Shotgun blast.
Also, roll with your teammates. It may help.
• Hitting anything with the shotgun and killing anything but walls and floors
Time your Shotgun shots right. Play a lot of Flood, practice, and/or play Customs with friends and eventually you will get the hang of it. Don’t use the Shotgun as a sniper, use it at very close-ranges such as a few centimetres beyond melee range. Find the controller scheme and sensitivity that works for you. You might want a high sensitivity, as being able to turn around quickly is vital in Flood.
Hardlight Shield is usually worthless, I don’t recommend using it. Promethean Vision will just help you spot Flood easily. Active Camo is in my opinion, the best armor ability to choose. Active Camo will scramble your enemies’ motion trackers, cloak you in near-invisibility, and also weaken the power of the Floods’ ridiculous sword lunge.
Sorry for long post, but hope I helped 