"Error Authorizing User With Halo 5 Services"

Games Halo 5: Guardians
1

I posted this in the Halo 5 area, and realized it may be better suited here:

Over the weekend I’ve been having some major issues playing Halo 5, to the point of where I can’t even get on it. Since the Cartographer update, I am constantly getting errors when simply trying to log-on to Halo 5. The most common is "Attention: Error authorizing user with Halo 5: Guardians services. You will be unable to access online modes". When this happens, it logs me in as a level 1 with a default Spartan helmet emblem. Sometimes I get past that, and end up with a “We couldn’t get your latest saved data”, in which case I can only choose to “Go Offline”.

I can tell it’s going to mess up when I first launch H5 and the “Message of the day” takes a long time to load, and eventually loads with no pictures. On Friday night, I spent 2 hours trying to simply play the game and kept running into TONS of issues that all seemed related to my Halo 5 profile not syncing properly with the Halo 5 servers. I hard reset probably 10x, I’ve reset my modem multiple times, quit the build, pulled the power brick, did all XBL tests (checked out fine), cleared MAC address, and it’s still happens. Occasionally it will work fine, and I’ll play a few games, but then I can tell it’s about to mess up again because I will get “Retrieving data” after ever single game, and I’m unable to even see my KDA in the 1st box. Also, when I click on the scoreboard, it is just blank and doesn’t load anyone’s Kills/Deaths/Assists. Usually after a few games of this, I will eventually get an “Attention: There was an issue with the Halo 5 Guardians servers. Please Try Again” error, and will be unable to find a game. When this happens I have to quit the build, in which case I typically end up with the original error, and am S.O.L.

FWIW all other games work fine, I’m located in the Midwest USA, and I do not have TWC. Before the update I would occasionally get the “Retrieving data” after games, but maybe once every 20 games. Is anyone else having this issue? Were there major server problems over the weekend? Incredibly frustrating when I get a few hours to game on the weekend and am stuck trouble shooting. I was able to play for several hours yesterday, but I did run into the issues above and had to hard reset/QTB several times.

Any help is appreciated, or if this is a known issue it needs to be fixed ASAP, or I’m just gonna be stuck having to play other games… =/

2

I am having a similar issue with not being able to connect to the multiplayer servers. I cannot get on any multiplayer game at all. It just tells me that it’s trying to connect to the server and then after a minute it comes back and gives me the same error as you are getting.

My son managed to play two or three games last night but then his requisition page started to get screwed up and then entire multiplayer site is down for me. No idea what is going on, I have reinstalled the whole game, I have tried to play under a completely new username, nothing works.

3

> 2535439182964181;2:
> I am having a similar issue with not being able to connect to the multiplayer servers. I cannot get on any multiplayer game at all. It just tells me that it’s trying to connect to the server and then after a minute it comes back and gives me the same error as you are getting.
>
> My son managed to play two or three games last night but then his requisition page started to get screwed up and then entire multiplayer site is down for me. No idea what is going on, I have reinstalled the whole game, I have tried to play under a completely new username, nothing works.

Yup, I spent last night on the phone with my Internet provider trying to figure anything out. It seems to me like my network is unable to “talk” to Halo 5’s servers. So I don’t know if there is a specific port I need to open up or what, but it is incredibly frustrating. Once again, last night I sent multiple screenshots/descriptions of the issue to Josh/Quinn/Brav and got no response. This just started in the past 4-5 days. I can log-on to XBL just fine, can play other games just fine.