Error authorising user with h5 servers

getting the “attention error authorising user with h5 guardians services. You will be unable to access online modes. I can use this profile in other games but h5 it won’t let me. I’ve hard booted what more can I do

Completely log out of your account on xbox live, then sign in with username and password. This has worked for me in the past.

Try restarting your internet router if the problem persists.

Here’s the thing if I start up h5 With no accounts signed in nd than sign in to the account it works. The second I have another account signed in and switch to that account (that one works 100% of the time) than switch back to this one the error comes back again.
i have created another fresh account to see what happens the other fresh account has the same issue