Elgato HD60 Software Question

Good morning/afternoon/evening ladies Nd gents,

I recently got an Elgato HD60 for my very first console capture device. I have thoroughly tested the device itself and it performs beautifully. Audio and video is captured perfect.
My question however iabwith the software. Though it captures fine at 1080p 60 FPS, I am unable to see the video feed in the software. I’d like to see how my recording us going. All I get is audio on the actual software, while the end result of capturing gives me a full video and audio capture.
My computer is plenty able to handle the software, I am unable to locate the issue. Sometimes it’ll just freeze frame if it shows anything in the video preview, but as I said before it actually records with no issue. This bothers me deeply.
If anyone has any suggestions besides Google since I have tried that, I would love to hear.

Thank you,
Piistol MC

Bump

You’re probably better off asking Elgato.