Downloaded game. Says account not authorized.

Got the 2 emails being accepted into the flight. Playing on Xbox. Downloaded the game and when I get loaded in it says “Your account is not authorized to play Halo Infinite” even though my email is 100% on this gamer tag. Anyone else having this problem?

I had the same problem but I think restarting the game fixed it :slight_smile:

Xbox download good, but after any step done… I have the same issue. Your account is not authorized.
I was restarting the game with no effects

> 2533274810790064;3:
> Xbox download good, but after any step done… I have the same issue. Your account is not authorized.
> I was restarting the game with no effects

Sorry, worked for me on the first try :frowning:

Hard reboot your xbox. Settings > power > force shutdown

> 2533274833646067;4:
> > 2533274810790064;3:
> > Xbox download good, but after any step done… I have the same issue. Your account is not authorized.
> > I was restarting the game with no effects
>
> Sorry, worked for me on the first try :frowning:

Worked for me too the first try, but couldnt get in a match so i rebooted the game then got this… now restarted my whole xbox and lets see if it works…

> 2533274832303450;1:
> Got the 2 emails being accepted into the flight. Playing on Xbox. Downloaded the game and when I get loaded in it says “Your account is not authorized to play Halo Infinite” even though my email is 100% on this gamer tag. Anyone else having this problem?

Same thing just happened to me. I tried rebooting my Series X but still getting the “account not authorized” message. Frustrated and disappointed beyond belief.

> 2533274820501221;7:
> > 2533274832303450;1:
> > Got the 2 emails being accepted into the flight. Playing on Xbox. Downloaded the game and when I get loaded in it says “Your account is not authorized to play Halo Infinite” even though my email is 100% on this gamer tag. Anyone else having this problem?
>
> Same thing just happened to me. I tried rebooting my Series X but still getting the “account not authorized” message. Frustrated and disappointed beyond belief.

Okay thankfully I just found a fix after rebooting didn’t work. Try going into xbox insider hub and leaving the Infinite preview then re-joining. Worked for me!

> 2533274913498763;6:
> > 2533274833646067;4:
> > > 2533274810790064;3:
> > > Xbox download good, but after any step done… I have the same issue. Your account is not authorized.
> > > I was restarting the game with no effects
> >
> > Sorry, worked for me on the first try :frowning:
>
> Worked for me too the first try, but couldnt get in a match so i rebooted the game then got this… now restarted my whole xbox and lets see if it works…

Rebooting the console worked a treat for me

Guys, just got the game downloaded and now also have the “account unauthorized” issue as well.

Tried a hard reboot, tried to sign out of everything associated with my gamertag, and still nothing.

Anyone have a workaround at all beyond the messages in this forum?

Im getting this on PC too…

I have the same problem

Same here

How do I download it on xbox?

FIXED!!!

Like others here, go to the Xbox Insiders App, select Infinite, and then leave flight /preview.

It will say pending again, and then effs around for 20 seconds and then pops back up. Note that I did also hard reset as well for this, but is working!

YESSSS!

Guys, i have the solution. See the notification in Halo waypoint, accept the invitation to the flight, and hard restet the console

> 2535471995134402;15:
> FIXED!!!
>
> Like others here, go to the Xbox Insiders App, select Infinite, and then leave flight /preview.
>
> It will say pending again, and then effs around for 20 seconds and then pops back up. Note that I did also hard reset as well for this, but is working!
>
> YESSSS!

I’m still sus about this, u have to be trolling

I was in the game earlier and then when loading back up said I was not authorised.

Tried a few hard resets but no luck.

Tried leaving the insider preview in the insider app, and re-joined and still had same issue. I then did a full hard reset and it’s working fine now.

Strange issue but just glad it’s working :slight_smile:

I have actually had it happen twice to me since I’ve been playing. Its a little frustrating when I’ve been playing the game already for an hour and a half and then im kicked out and told I dont have access.
However if you just re start the game two or three times that has fixed it both times its happened to me so far.

> 2535419005503129;17:
> > 2535471995134402;15:
> > FIXED!!!
> >
> > Like others here, go to the Xbox Insiders App, select Infinite, and then leave flight /preview.
> >
> > It will say pending again, and then effs around for 20 seconds and then pops back up. Note that I did also hard reset as well for this, but is working!
> >
> > YESSSS!
>
> I’m still sus about this, u have to be trolling

Nah, seriously - I’ve done it three times since as I got the message again.

Re-reading it, I can see why you’d think that, but was just excited to finally play after 6 hours of trying.