Disappearing req pack

I when to open a gifted req pack in halo 5 and got a message that it could not be opened and to tr again. When I tried again I was given a message that it had already been opened and then it disappeared. I was given the service request number 1367912138 and asked to go here by Microsoft support.

> 2533274856749795;1:
> I when to open a gifted req pack in halo 5 and got a message that it could not be opened and to tr again. When I tried again I was given a message that it had already been opened and then it disappeared. I was given the service request number 1367912138 and asked to go here by Microsoft support.

If you go through you collection there is a pretty good chance the items were added/unlocked. It’s happened to me a time or two.