Didn't receive promotional REQ pack

I don’t know if this is NDA if it is please delete is as fast as possible or tell me to.

I guess I’m part of providing feedback and whatnot? But I got an email saying I would get a REQ pack which comes with the librarian emblem for helping.
It gave me something to reaffirm my Gamertag and I was in a hurry but it appeared alright but I still haven’t received anything.

Thanks for any help you can provide. <3