Didn't get any packs from 5X GOLD PACK was charged

I’ll start by saying that I’m not sure if there is a global thread or whatever they’re called, so sorry if so and I’d love to be redirected, but I’m pretty concerned.

As topic states, I just bought a 5X GOLD PACK, and didn’t get anything. When I bought it, the purchasing window closed, said “we are bringing you to open packs” or something, let me hit A to continue, got stuck looping the req loading sound, and it never loaded any packs. After a few minutes I restarted my game, but there are still no req packs. It would just chalk it up to a glitch and try again, but I got charged for it. Is there anything I can do to get my packs? I tried hard resetting my xbox as well.

To anyone interested, I’ve been on the phone with Xbox Support, and they just updated the service status with an issue about buying and redeeming purchases. Might be a good idea to reference this if anyone else has the same issue.