Protocol X14
From: <mark>Email Removed by Monitor</mark>
Date: Monday, January 4, 2016
Subject: SRX1320678921ID - I have a question about a transaction or charge
To: <mark>Email Removed by Monitor</mark>
Dear Austin
Thank you for your recent contact with Xbox Support. As per our call today, please follow these next steps to get this issue resolved: post on the Halo Waypoint Forums
https://support.xbox.com/en-US/xbox-one/games/halo-5-guardians-req-pack-system
I bought Halo 5 - 34 Gold REQ Packs +13 on Dec 31, confirmed with Xbox Support I have the license on my account, still do not have the REQ Packs. Gamertag Protocol X14
In addition, you can manage your account, review transaction history, update security information, and more by signing into http://account.microsoft.com at any time using your Microsoft account login.
Please reply to this e-mail and confirm your issue is resolved. If after attempting the troubleshooting the issue is still not resolved, reply to this email and we would be more than happy to assist further. If we do not hear back from you within a few days we will consider this issue resolved and we will close the case.
It was a pleasure speaking with you today and thanks again for being a valued member of the Xbox community. You may receive an email survey in a few days asking you for feedback regarding your Xbox support experience. We’d really appreciate you taking the time to fill out the survey to tell us about today’s experience. Your feedback will help us continue to improve the Xbox customer support experience. Have a great day!
Sincerely,
Daniel
Xbox Customer Support
My gamertag is Protocol X14. Please either refune me or give me 34×14 gold packs I pay for but never got.