I am currently level 16. I have been using my points to purchase silver packs, yet the only thing I have obtained to customize my character is a helmet. It doesn’t seem right that I would be at level 16 with only a single item so far. Is there something that I am missing? I have not gotten a single weapon skin or anything.
Nothing wrong with what you’re experiencing. Level 16 is still near the very start of the multiplayer levels so I wouldn’t expect you to have many things unlocked yet. They key is to keep buying Silver packs until you get 1500 req points back instead of a permanent unlock. That signals you’ve unlocked everything in the Silver packs. Once that happens you can move on to opening Gold packs. If you open Gold packs before completing your Silvers then there is a very high chance you’ll unlock Silver items for the price of Golds which is a waste of time and req points. I hope this helps.
In addition to DoubleSama’s words, take advantage of the HCS broadcasts at Halo.gg for the free REQ pack codes. It’s helped many people finish up their REQ collections without having to grind out the necessary points.
Silver packs guarantee 2 common-rare permanent unlocks per pack. Permanents include helmets, armors, visors, assassinations, weapon skins, stances, Warzone loadout weapons, and REQ certifications. It’s up to chance what kind of permanents you unlock. So no, I don’t think something is wrong; I think you’ve just been a little unlucky.