Covid-19 Game Pass Issue

Games Other Halo
1

** I’m not sure if this is the right spot for this, so if not, please direct me to the correct location **

I purchased the t-shirt and got a one month game pass ultimate trial card with it. I went to enter the code today and I’m getting a message that the code is not found. I’ve double-checked to make sure the letters and numbers are correct, but I keep getting the same message. I’m not sure what do now. Any help would be appreciated.

2

Any chance the code is for new subscribers only? Not sure if you are a current subscriber, but that is one thought I had.

Also, have you tried replacing some characters with others that look similar? For example, replacing any O’s with zeroes and vice versa?

3

You would have to check in with Xbox Live Support I’m afraid OP, there’s nothing anyone here or at 343 can do to help with XBL codes.

4

I am a subscriber, but other codes that I’ve tried for the same thing give me a message that it is for new subscribers only. This one says the code is not found. I checked the code on another profile that I have, and I still got the same message. I also changed/swapped O and 0’s. No luck. I guess I’ll reach out to Microsoft at this point. Thanks for your help anyway.

5

> 2638492817427320;4:
> I am a subscriber, but other codes that I’ve tried for the same thing give me a message that it is for new subscribers only. This one says the code is not found. I checked the code on another profile that I have, and I still got the same message. I also changed/swapped O and 0’s. No luck. I guess I’ll reach out to Microsoft at this point. Thanks for your help anyway.

Can you PM me the code so I can do a bit of digging on my end?

6

> 2533274796457055;5:
> > 2638492817427320;4:
> > I am a subscriber, but other codes that I’ve tried for the same thing give me a message that it is for new subscribers only. This one says the code is not found. I checked the code on another profile that I have, and I still got the same message. I also changed/swapped O and 0’s. No luck. I guess I’ll reach out to Microsoft at this point. Thanks for your help anyway.
>
> Can you PM me the code so I can do a bit of digging on my end?

Just sent it.