Connection issues

I have posted a similar comment in other forums on the Halo waypoint forum site but yet they have all been ignored please as this is the support for Halo five guardians I wish for reply my friend cannot play any more than two games without being kicked have posted a similar comment in other forums on the Halo waypoint forum site but yet they have all been ignored please as this is the support for Halo five guardians I wish for reply my friend cannot play any more than two and game Match made games he cannot play any more than to match made games on the playlists without being kicked he has to wait three more games before we load into a game or the person in his fire team to play one game without him as you can imagine this is very frustrating and a nuisance, please advise also he has done all he can in relation to his internet connection to address the issue