Code sent with Xbox one Bundle already in use

I bought the master chief bundle from the Microsoft store and the code they sent was already used. I didn’t receive my code till 8/21/2015 and Microsoft support said it was claimed on the 8/15/2015
After further checking your code, it is already used or redeemed on another account last August 15, 2015. Since that you cannot use it on your account, our best option for this is for you to contact Haloway point using the link https://www.halowaypoint.com. Please provide them this Reference Number 1301397879 that I made for you so that they’ll give you a replacement code.
can you please send a new code or provide a solution that’d be great.

Hmm strange how all the digital games I bought were downloaded right after purchasing from the Microsoft store on X1. I never had to wait for no code.

Sorry op but I think you should contact the support for the Microsoft store again, this isn’t something that anyone on the forums will be able to help you with

Z1P2 You should remove your email from this thread is it is classified as personal information and is against the rules, its for your own safety.

I brought the halo the master chief collection a long time ago from Xbox store and some happen to the information on the hard drive it’s said that the code is already been redeemed is there anyway I can get another code or fix the problem so I can play this game again the reference number is 99999124065498

Please don’t revive old topics thanks