So I did a chat with a Microsoft supporter (not ambassador)and I told him what was wrong (email i sign into my xbox account does not exist and I needed them to send it to the Contact Preferences email). Sooo he looked at my account, seen the email I was talking about and he said it was sent to the Email. Also the emails are sent to random groups of people all over the world, Like a handful of people from different states or countries. I was trippin because my friend down the street got his and I was like WTH? So anyways be patient! 24-48 hours I was told to wait and so I will. Microsoft was very helpful so stop flaming them and whining. Hope this helps and calms some of you, you can do the same method as well and see if it has been sent to the email you want it to be.
what website did you go to, to do that?