cant get my character information on Xbox one

When I log in I am supposed to see my character right? Well every time I log in my character doesn’t show up it just shows the first character and I tried everything resetting, deleting and downloading it back but still I keep on seeing the first character and not my original one. When I play something I am always recruit and have the first armor when I should be captain one with my armor that I got.

It’s not you, it’s the servers. Check this thread for more info.