Can't download Kinsano

Games Halo Wars Series
1

I got the ultimate edition a while back and have the season pass obviously but when I go to get Kinsano, it says I have to pay $6. Then it says I own the season pass until I click on the season pass, that’s when it says I all of the sudden don’t own it anymore. I don’t know if this is a 343 problem or a Microsoft problem but I was wondering if I’m the only. I’m playing on Xbox

2

I have the Same Problem… bought the ultimate Edition online on xbox live. The store want to me that i buy the ultimate Edition Again :rage::rage::rage::rage::rage::rage::rage::rage::rage::rage::rage::rage:… so i Cant Play kinsano :rage::rage::rage:… i have no idea To fix this Problem …

3

have you tried a relog with your profile?
i mean, it’s not alawys the fault of the developers.

4

Yess. I tried everything… :sob::sob::sob::sob::sob:

5

Same here. I preordered Halo Wars 2 Ultimate Edition and I can t play with her on Xbox but the Windows Store says that I own both already, Kinsano and the season pass.

6

Mmmmhhhh what do. You mean with relog ?

7

Go to my games and apps…then manage game, next to ready to install you should see leader Kisano

8

i bought the physical copy of the legendary edition it shows that have to buy her very annoyed i downloaded season pass

9

We can t install her because the Xbox thinks we don t own the season pass. The season pass is also not shown in the gamehub. While the windows store tells me that I own the season pass and Kinsano. I am waiting for the PC version to update to see what will happen.

10

I Go to manage Game and there is no Seasson pass… when i want to install the pass… the store want that i spend 30 Euros again :rage::rage::rage::rage:

11

> 2533274812188300;9:
> We can t install her because the Xbox thinks we don t own the season pass. The season pass is also not shown in the gamehub. While the windows store tells me that I own the season pass and Kinsano. I am waiting for the PC version to update to see what will happen.

Same Problem :rage::rage:

12

Seems to be a known issue:

> If folks who run into this issue can please post their gamertag and, if you recall, which platform you redeemed on, it will help the test team. thanks! @ske7ch343

> What’s your gamertag? The team is investigating this issue right now - several of us noticed the exact same thing (myself included). Waiting to hear what’s up but please hang in there and don’t purchase Kinsano again. @ske7ch343

13

> 2533274862181038;12:
> Seems to be a known issue:
>
>
> > If folks who run into this issue can please post their gamertag and, if you recall, which platform you redeemed on, it will help the test team. thanks! @ske7ch343
>
>
>
> > What’s your gamertag? The team is investigating this issue right now - several of us noticed the exact same thing (myself included). Waiting to hear what’s up but please hang in there and don’t purchase Kinsano again. @ske7ch343

Cheers buddy…hopefully they sort this soon

14

I have this issue too… I cant download my season pass or the new DLC after i bought the ultimate edition… I bought it on PC and trying to download it on XBOX. but it tells me i have to buy the season pass again :frowning:

15

> 2535466171223150;14:
> I have this issue too… I cant download my season pass or the new DLC after i bought the ultimate edition… I bought it on PC and trying to download it on XBOX. but it tells me i have to buy the season pass again :frowning:

Exactly the same here. Multiple people are having this problem but i believe theyre looking into it.

16

You should now be able to download Kinsano if you were having this issue with season pass. However, we then found that once downloaded and installed, the game isn’t letting us actually select/use her. So now the team is working on sorting out whatever is going on there. Grim, myself and most of the team is in the same boat as you all. Hopefully they can get this sorted out quickly.

17

I’ve just turned my Xbox on and halo wars 2 is updating with a like 29gb update :see_no_evil::joy: was playing it fine for hours earlier!

18

Update: If you were having the Kinsano season pass issue earlier (you weren’t able to download her) you should now be able to. If you got that far but then found that you couldn’t actually select/use Kinsano in-game, please try to do a clear cache/hard reset of your Xbox One. Hold the power button down for a few seconds and keep it held until it fully shuts down. Then unplug power cable for like 30 sec. Then hook it back up, power up the console, launch the game and Kisano should be working for you. This has worked for several of us here at the office that have been running into this issue. Please give it a shot.

19

Wish I had waited for it to be resolved naturally as it seems to be, thought it had more to do with the fact that I had cancelled earlier than some widespread mistake that would be fixed quickly. When I contacted support earlier today they ended up having me re-purchase the season pass and said they would credit me the cost but refused to give the tax, so I essentially paid $2.50 to get my content back. Kind of annoying.

20

Hopefully the fix works!