Cannot see my service record for HW2

I check my service record on halo waypoint every day. But yesterday Aug 21, when i went to load the page it says “problem detected. Well, this is embarrassing. Looks like we have some problems on our end.” All the other Halo games service record load up fine. Can you please tell me whats up?

This still happening today? Ill ask the team if there was an outage.

> 2535468286260497;2:
> This still happening today? Ill ask the team if there was an outage.

Yeah still happening for most users since the DLC dropped. There’s a thread in the Waypoint support forums about it:
https://www.halowaypoint.com/en-us/forums/8f4648981f554a9d86527a5754966e89/topics/service-record-not-visible/2ecafd44-d607-4e6d-a6a9-bccd57bf19bb/posts

> 2533274813317074;3:
> > 2535468286260497;2:
> > This still happening today? Ill ask the team if there was an outage.
>
> Yeah still happening for most users since the DLC dropped. There’s a thread in the Waypoint support forums about it:
> https://www.halowaypoint.com/en-us/forums/8f4648981f554a9d86527a5754966e89/topics/service-record-not-visible/2ecafd44-d607-4e6d-a6a9-bccd57bf19bb/posts

Ok, escalating this to the Waypoint team, thanks!

Still cant access my service record for halo wars 2. Going on 48hrs.

> 2535455949964733;5:
> Still cant access my service record for halo wars 2. Going on 48hrs.

This appears to be working now, is it fixed for you?

This still does not work. I am getting the screen
“Problem Detected
Well this is embarrassing. Looks like we have some problems on our end.”

> 2768507449518995;7:
> This still does not work. I am getting the screen
> “Problem Detected
> Well this is embarrassing. Looks like we have some problems on our end.”

Yep, I jumped the gun on that, you are correct. That’s embarrassing.

> 2535468286260497;6:
> > 2535455949964733;5:
> > Still cant access my service record for halo wars 2. Going on 48hrs.
>
> This appears to be working now, is it fixed for you?

Nope, still getting the “problem detected” message on a screen that appears to show a Spartan shooting lightning out of his butt.

Just letting you know i was finally able to access my HW2 service record.
Thanks

> 2535455949964733;10:
> Just letting you know i was finally able to access my HW2 service record.
> Thanks

Yep, looks like the publish made it through this time. Thanks for following up.

> 2535468286260497;11:
> > 2535455949964733;10:
> > Just letting you know i was finally able to access my HW2 service record.
> > Thanks
>
> Yep, looks like the publish made it through this time. Thanks for following up.

Fixed for me as well. Pass my thanks to the team!

Going to close this off as the issue has now been resolved. Feel free to start a new topic if this happens again :slight_smile: