Cannot play as Colony

For whatever reason, I am unable to play as Colony. I have purchased him from the store, and was able to play as him until 2 days ago. Now it just has a locked symbol and says " purchase from store." I tried uninstalling and reinstalling but it did not work. Any suggestions?

There are already multiple posts on the subject. It’s a temporary issue with the Xbox Live service. Here is the support thread for discussion on it. Please use the search bar next time before stating a thread.