Cannot get it to work

I have redeemed my spec code but they do not show up. With or without the latest update. I have re-installed it multiple times, and I’ve even deleted my profile and recovered it to try to install it again.
The only answer i get from Xbox is to call 343 and go on the forums.

Please help

seriously guys i dont know what to do.
i want to forget about this whole code thing… but its just tormenting me