bought two gold packs.. but they didnt open

Pretty much what it says.
I bought 2 gold req packs… they started to process, but they never loaded. Checked my bank account and I was charged, but I got nothing form them… any chance of a fix or resolution?

Just bought 24 pounds worth and didn’t get 1

> 2533274823927810;2:
> Just bought 24 pounds worth and didn’t get 1

same here