Bought premium req bundle didn't get any req

Games Halo 5: Guardians
#1

I bought the premium req and haven’t gotten any of my reqs since te game came out. So I call Xbox support and talk to them for the last 2 hours and they couldn’t help me so now I’m here and I need your help 343 please help me

#2

Been almost 2 weeks now and no response thank 343!!!

#3

343: “Give them NO REQs and take from them, EVERYTHING!”