Bought premium req bundle didn't get any req

I bought the premium req and haven’t gotten any of my reqs since te game came out. So I call Xbox support and talk to them for the last 2 hours and they couldn’t help me so now I’m here and I need your help 343 please help me

Been almost 2 weeks now and no response thank 343!!!

343: “Give them NO REQs and take from them, EVERYTHING!”